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KnowledgeOwl

Knowledgebase and document creation


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Published 11/04/2014 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

KnowledgeOwl is a knowledge base and document creation app that can serve a number of business needs, from on-boarding to customer service. The documentation app provides users with an easy way to not only create knowledge bases, but also a number of other company documents such as FAQs, employee manuals, user guides and software documentation. KnowledgeOwl meets the documentation needs of HR teams, customer service, development and operations personnel, among others.

KnowledgeOwl employs a simple WYSIWYG editor that enables familiar formatting abilities, as well as the ability to embed images and video. There is also a more advanced “source mode” for those more familiar with HTML. This tool can be used to create an internal knowledge base for staff or a self-service help site for your clients. It can also make on-boarding more streamlined by creating and sharing employee training manuals and company handbooks. Technical writers and development teams can use KnowledgeOwl to create software documentation and product user guides and manuals.

Through KnowledgeOwl’s security features and access controls you can specify with which staff, departments and locations you want to share documents. Documents created in KnowledgeOwl are fully searchable and browsable through a table of contents that feature call-outs for new and updated content. The app is mobile compatible, meaning any document you create in KnowledgeOwl will be optimized for all screens.

Further to its document creation abilities KnowledgeOwl offers analytics and reporting tools to better understand the value of your documents. Through customer behavior analysis you can discover what kind of content people are searching for and which content is providing the best help.

KnowledgeOwl screenshot
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What is the history and popularity of the app?

KnowledgeOwl is the knowledge base software company from the makers of SurveyGizmo. The app is currently used by over 10, 000 companies in 64 countries. KnowledgeOwl is used by both SMBs and large enterprises alike. Some of the software’s more well-known clients include FedEx, Microsoft, Bloomberg, Disney, General Electric, IBM and ESPN. The site features a number of reviews from happy users.

What are the differences to other apps?

KnowledgeOwl caters to the needs of both non-technical and technical users, with options for using either a simple WYSIWYG editor, or a more advanced HTML tool. The app is not only a knowledge base creation tool but serves a range of industries and purposes, be it a HR manager looking to create training material or a software developer wanting to create a user manual. Aside from its document creation tools KnowledgeOwl offers reporting for content performance analysis, mobile adaptable content, and security and access control for sharing documents.

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How does the web app look and feel to use?

KnowledgeOwl’s interface employs an attractive set of colors, with a vibrant purple, green and navy branding. The app uses large and clear buttons in bright green for obvious access to its main features and functions. The header navigation panel also provides quick access to four key areas: Reporting, Knowledge Base, Library and Settings. The main tool in KnowledgeOwl is the document editor. The editor is straight-forward and self-explanatory, with a HTML mode for more technical users. The right navigation panel shows the publishing status, visibility, versions and article call-outs for the document you are working on.

How does the registration process work?

You can sign up for KnowledgeOwl by clicking on the “Sign Up” link on the top right-hand side of each page of their website. This link will lead you to a form asking for your first and last name, email and a password. You then click “Start Free Trial” to begin your 14-day free trial. You will then need to select the plan you want to try. No credit card is required and you will have complete access to all the features of your selected plan for 14 days. The trial comes with complimentary phone and email support.

What does it cost to use the application?

KnowledgeOwl is available through four different pricing packages. The Basic pack costs $29 per month and accommodates 5 users and 1 knowledge base. The next plan, the “Plus” plan costs $49 per month and facilitates 10 users and 2 knowledge bases. The “Enterprise” plan costs $299 per month and serves 50 users and 10 knowledge bases. There is also an “Enterprise+” plan that caters to a custom amount of users and knowledge bases, pricing for this is available on request.

Who would you recommend the application to?

KnowledgeOwl can meet the documentation needs of a number of job roles in any industry. The app serves small business needs as much as it does enterprises. HR departments benefit greatly from the ability to create training manuals and company handbooks, customer service reps benefit from creating self-service portals and FAQs, internal IT service desks and operations can use KnowledgeOwl to create knowledge bases for staff, while software developers and technical writers can create software guides and user manuals for products.

  • Create internal or customer-focused knowledgebases for staff and customers alike
  • Use a friendly and familiar WYSIWYG editor, or a more advanced HTML/CSS tool to create and update documents
  • Add videos, images and any other additional material to your documents
  • Use the reporting tool to analyze customer behaviour and identify popular content
  • Define access control for private or restricted sharing of documents
  • All documents are fully searchable and have a browsable table of contents with callouts for new and updated conten
  • Mobile optimized so that your documents are viewable on any size screen or type of device


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KnowledgeOwl pricing

Cheapest plan (per month) : $29.00
Most expensive plan (per month) : $299.00

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